Support

How can we help?

Most answers are below. If you do not find yours, email us and a real person will get back to you within 1 business day.

support@0tracelabs.com

Replies within 1 business day

Billing & subscription

Change plans, update payment details, or cancel. Subscriptions are managed in your Apple Account settings.

Manage your subscription

Delete your data

Close your account and have your personal information erased from our systems within 30 days.

Request deletion

Privacy & terms

What we collect, why we need it, how long we keep it, and the terms your subscription runs under.

Read the privacy policy

Common questions

Still stuck?

Tell us what you were trying to do and what happened instead. If it is about a specific listing, include the broker name or a link — it lets us act on it straight away instead of writing back for details.

Email support

For privacy or data deletion requests, write to privacy@0tracelabs.com.